ContentSherpa - Feedback

When visitors land on the ContentSherpa page, Hushly displays a set of Guiding Questions to initiate the conversation. If the user selects any Guiding or Follow-up Questions, content-generated responses are shown along with positive and negative feedback buttons (thumbs up and thumbs down). If the visitor is satisfied with the content-generated responses and finds them relevant, they have the option to provide positive feedback (thumbs up). If the feedback is negative (thumbs down), the Admin can verify the feedback, which prompts ContentSherpa to avoid showing the same response for similar questions in the future. This process helps continuously refine and improve the quality of responses for future users.

Note: 

• The Allow Feedback option is enabled by default in the Settings section of the Configure tab. If this option is disabled, the Like and Dislike feedback buttons will not appear for any answers displayed in real time.
  
  

• These Feedback buttons are only displayed for responses generated from Guiding and Follow-up Questions, and not for Supplementary Questions.
  
  
  

To view the real-time Feedback given by visitors, follow the steps below:

1. Click the Feedback tab, and all Disliked feedback will be displayed by default. The feedback section includes Search filters and labels such as Question & Answer, Liked, Created On, Verified, Verified By, and Actions.

   
   

   • Question & Answer: This section displays the Questions submitted by visitors and the corresponding Answers generated by ContentSherpa in real time.
     
     
   • Liked: This section displays the feedback provided by visitors in real time, including both Like (thumbs up) and Dislike (thumbs down) responses.
     
     
   • Created On: This section displays the Date and Time when the feedback was provided by the visitors in real time.
     
     
   • Verified: This section displays a checkmark to indicate that the Answer has been verified.
     
     
   • Verified By: This section displays the Name of the user who verified the Answer.
     
     
   • Actions: This section displays Verify/Unverify links.
      
     • Verify: When the user clicks on the Verify link, a pop-up appears with a message prompting them to proceed with the verification, along with "No" and "Yes" buttons for confirmation.Note: Clicking 'Yes' confirms that the Feedback Answer has been verified, and a confirmation message will be displayed. This prompts ContentSherpa to avoid showing the same response for similar questions in the future. This process helps continually refine and improve the quality of responses for future users.
       
       
     • Unverify: When the user clicks the Unverify link, a pop-up appears with a message prompting the user to confirm that the changes made earlier will be reverted, offering the "No" and "Yes" buttons.Note: Clicking Yes will undo the verification made earlier. This action will revert the feedback's impact on ContentSherpa's future responses.
        
2. The Feedback Search feature enables you to search using Text filters and by Like/Dislike, Verified/Not Verified status with the Search button.

   
   

   • Enter a Text in the text filter and click Search. The results matching the search criteria will be displayed. 

   • Select All/Liked/Disliked from the filter options and click Search. The results that match the search criteria will be shown. 

   • Select All/Verified/Not Verified from the filter options and click Search. The results that match the search criteria will be shown.

     
     

Related Topics:

Introduction to ContentSherpa

Configuring ContentSherpa

Configuring Guiding Questions

Configuring Supplementary Questions

ContentSherpa - Conversations

How AI ContentSherpa Works in Real-time

ContentSherpa - Metrics