Configuring Content Sherpa

Modified on Fri, 31 Jan at 1:27 AM

The Configure tab is divided into two sections: Prequalification and Settings. Together, these two sections ensure that the Content Sherpa is accurately aligned with your requirements before Activation.

1. When Content Sherpa is enabled, the Configure tab is selected by default and contains two sections: Prequalification and Settings.

By default, the Enable Prequalification toggle under the Prequalification section is disabled. To activate it, just enable the toggle.
Filter Prequalified Assets toggle is enabled by default and the Prequalification Statement text box is displayed.
- Filter Prequalified Assets: When this functionality is enabled, the Assets will be categorized based on the Prequalification Statement configured and will display in runtime accordingly. If disabled then the Assets will display randomly.
- Prequalification Statement: The Prequalification Statement is used to engage website visitors and determine if they meet certain criteria to provide them with more tailored content. You can add Tokens such as Asset > Custom & Catalog fields and Lead Custom (Picklist) fields by entering "{{" in the text field. These fields are configured in Setup > Field Management.
  
  Note: You can only add three tokens in the Prequalification Statement field.

2. In the Settings section, the Allow Feedback toggle is enabled by default, the Traffic Split is set to 50%, and the Email Template and Page Title are displayed.

Allow Feedback: Activating this feature enables visitors to provide feedback on the responses generated by Content Sherpa's AI in real-time. Feedback is indicated by Like and Dislike icons, and it is displayed in the Feedback tab. This allows you to review and analyze responses related to the AI-generated content or interactions.

Feedback in real-time:
The Feedback provided by visitors is shown in the Feedback tab. Note: When a visitor's Feedback is verified, it helps to consistently refine and enhance the quality of responses for future users.
Traffic Split: Traffic Split in Hushly Content Sherpa specifies the percentage of users directed to the Content Sherpa interface instead of the classic Browse Hub interface. This allows you to control how your website traffic is distributed between these two options, helping you analyze which interface performs better or suits your audience more effectively.

For example: If the Traffic Split is set to 50%, it means 50% of users will see the Content Sherpa interface and the other 50% will see the Browse interface. You can adjust this percentage based on your needs, such as directing 70% of users to Content Sherpa and 30% to the Browse interface to evaluate user interactions.
Email Template: Select an Email Template from the drop-down to be used for Conversation Save Notifications. So, when a visitor clicks on the Save Chat option in runtime, Hushly sends an Email Notification to their inbox with a link to the Chat. To configure an email template, go to Setup > Email Templates, and from the Create button drop-down list, choose "Conversation Save." If no custom template is set, the system template will be used by default. Note: The Edit Template icon appears when a custom Email Template is selected. Click the icon to open the Email template in a new tab, where you can make modifications if needed. To learn more on How to Save a Conversation in real time, click here.
Page Title: Configuring the Page Title in the text box will set the title displayed on the browser tab.
Page Title as seen in the Browser tabNote: If the Page Title is left blank, the Hub title will be displayed by default.