Content Chat for Document and Video Assets

Content Chat is a feature within the Hushly platform that allows users to engage with their content when viewing it. Content Chat uses AI with rich formatting and contextual responses to enable visitors to query the PDF or video directly. The answers are supported by the actual content they're engaging with. For example, they can ask for 4 key points of a white paper or a summary of an hour-long keynote versus watching the entire video. 

Please contact your Customer Success Manager (CSM) to enable this functionality. 

Overview

• Enable Content Conversation at the Asset Level
• Customize Your Content Chat
• Usage of Content Conversation Chat in Real Time
• View Conversations
  
  

Enable Content Conversation at the Asset Level.

• Go to Assets > Asset Setup > Options to view the Content Conversation functionality. The Enable Content Conversation toggle is set to No by default. Enable Content Conversation by setting the toggle to "Yes", the functionality is enabled by displaying the toggle "Yes" with a View Conversations link. 
  
  
• Click Save. 

Customize Your Content Chat

The Content Chat window can be customized by allowing customers to modify the following:

• Content Conversation label
• Conversation message-bot label
• Content Conversation welcome message
• Content Chat bot images

To modify the Content Conversation label, Conversation message bot label, and Content Conversation welcome message in Hushly, from the Left Nav menu, under Setup, click Localization.

• In Localization, you can customize the Content Conversation label, Conversation message bot label, and Content Conversation welcome message in the text box and click Save. 
• The Content Conversation label, Conversation message bot label, and Content Conversation Welcome message is displayed in real-time. 

 
To modify the Content Chat bot images in the Content Chat, navigate to Hubs > select a Hub > Hubs Menu > click Custom Code.

• From the Custom Code details page, click New Custom Code. 
• Enter the Name, Placement, Page Type, and Description (optional). Enabled is set to yes by default, add the code in the place provided, and click Save. 
• The code below will update the images in the Conversation Content Chat.

  <style>
      :root {
          --hly-mitab-ai-asst-img: url('https://ddlbots.com/cdn/shop/files/Cozmo-Happy-_White_copy.gif?v=1678154797'); /* Change this URL */
          --hly-mitab-user-img: url('https://media.tenor.com/KjlP2exHPCgAAAAi/cute-robot.gif'); /* Change this URL */
      }
  </style>

  • Replace the URL in --hly-mitab-ai-asst-img: with the URL of the image you want to use for AI responses. 
  • Replace the URL in --hly-mitab-user-img: with the URL of the image you want to use for user requests.
  • No need for further adjustments unless you want to tweak other styling elements like positioning, size, etc. Make the changes and click Update.
    
    
• Content Chat bot images are displayed in the Conversation Content Chat as configured in Custom Code.Note: The formatting can also be presented in paragraphs, bullet points, or numbered lists.

Usage of Content Chat in Real-Time

• In real-time the Content Chat button is displayed for the content in the SNLP Page.
  
  

  Content Chat displayed for Document Asset.

  
  Content Chat displayed for Video Asset.

  
  

• Click the Content Chat button on the SNLP Page, and the Content Chat window opens with the Content Conversation Welcome message (customized in Setup > Localization) message, Ask Question prompt, and Send button. Ask the Bot (Hushy as customized, Mitab by default) a Question about the content and click the Send button. 

  
  

• The Question and the Automated Response will be displayed in the window.

  
  

  
  

View Conversations

• To view real-time Conversations for an Asset, go to the Asset > Asset Setup and click the View Conversations link in the Enable Content Conversation.
   

•  You can also view the real-time chat of various users for this content. Note: Anonymous are first-time visitors and users with a Name are repeat visitors who have previously submitted the Hushly Form. 

Related Topics:

Uploading a Document Asset

Uploading a Document Asset from an External