ContentSherpa Knowledge Base

The ContentSherpa Knowledge Base is a powerful, centralized repository designed to collect, organize, and structure company-specific information. It enables the AI engine to deliver contextually accurate, real-time responses to visitor queries using your content. When a visitor’s question isn’t addressed by pre-configured supplementary responses, the AI intelligently draws from the Knowledge Base to provide relevant, company-specific insights.

The Knowledge Base acts as a central hub and offers flexibility in how information is added and maintained. You are able to upload and manage various types of information to a single location, including PDF documents, website URLs, and pasted or written text.

The more relevant and comprehensive your uploaded content, the more accurate and effective the AI becomes in handling real-world queries.

Configuring the ContentSherpa Knowledge Base for your company.

1. Navigate to the Knowledge Base tab in the ContentSherpa interface. The Knowledge Base tab displays the Add Source button. Click Add Source. 
2. The Add Source pop-up appears, allowing you to choose a source type. You can upload a PDF document, add a Link, for example: your Company Website, or Paste Text as a source.   
   • Click SELECT FILE TO UPLOAD, drag and drop the PDF into the upload area, or browse your device to choose the desired file.

      

     • The uploaded PDF file is added to the ContentSherpa Knowledge Base. 
   • Click LINK to add a website, or webpage, as a source.

      

     • The Add Source pop-up is displayed. Add the URL and click Insert. 
     • The Source is added to the ContentSherpa Knowledge Base.  
   • Click PASTE TEXT to add your copied text as a Source.

     
     

     • The Add Source pop-up is displayed. You can paste text with 5000 characters, enter a Name, and click Insert.  
     •  The Source is added to the ContentSherpa Knowledge Base.